Shipping and Inspection Policy

1. Product/service characteristics

This policy applies to customers who register, purchase, and use software products and services provided on the Cogover website.

Because Cogover products are software and online services, there is no physical goods delivery activity.

2. Service delivery methods

After customers complete registration and payment, if applicable, Cogover will provide the service through one of the following methods:

• Activating the online account.
• Granting access to the software system.
• Sending login information to the registered email address.
• Activating features according to the service package selected by the customer.

3. Service delivery time

For trial accounts: the system may be activated immediately after successful registration.

For paid service packages: the service activation time is based on the agreement between Cogover and the customer and is specified in detail in the contract.

In the event of technical issues or other objective factors, service delivery time may be extended. Cogover will proactively notify customers when such issues arise.

4. Responsibility for providing documents

After customers complete payment, Cogover will send transaction confirmation by email and provide an electronic invoice based on the customer’s registered information, if invoice issuance is requested, in accordance with applicable law.

5. Customer support

We are committed to providing customer support related to delivery matters. If customers have any questions, requests, or concerns about delivery, they may contact our customer care team for assistance.

6. Service inspection

After being granted access, customers are responsible for checking:

• Successful login to the system.
• Correct service package as registered.
• Features operating normally.

If any issue is detected, customers should immediately notify us through the support channel for timely handling.

7. Responsibilities of the parties

Cogover commits to:

• Providing the correct service paid for by the customer.
• Ensuring stable system operation.
• Providing technical support when errors occur.

Customers are responsible for:

• Providing accurate information, including email and phone number.
• Checking the service immediately after it is granted.
• Keeping account information confidential.