Information Privacy Policy

Before placing an order or using our services, you must agree to our personal data protection policy. To ensure the safety and protection of your personal information, please read and agree to the following privacy policies:

1. Purposes of collecting personal information

We collect customers’ personal information only for the following purposes:

• Identity verification: We may request personal information such as name, address, phone number, and email address to verify customer identity and ensure accuracy during transactions and service provision.
• Order processing: We collect personal information such as delivery address and payment information to process customer orders and deliver to the correct address.
• Customer experience improvement: Personal information is used to provide better services to customers, including customer support, product consultation, and relevant information.
• Experience customization: We may use personal information to customize and personalize customers’ shopping experience on our website, including providing product information, offers, or suitable suggestions.

2. Scope of information use

We are committed to protecting customers’ personal information and only use information within the scope necessary to provide services and respond to customer requests. Customers’ personal information will not be shared, disclosed, or sold to any third party without the customer’s explicit consent, except where required by law or where necessary to protect our rights, property, or security, or those of our customers.

We maintain appropriate security measures to ensure the safety of customers’ personal information and comply with applicable data protection regulations.

3. Persons or organizations that may access the information

We are committed not to share, sell, or disclose customers’ personal information to any third party except in the following cases:

• The management team of STRINGEE JOINT STOCK COMPANY.
• Service partners: We may share personal information with service partners that support us in providing products and services to customers. However, these partners must comply with information security requirements and may only use personal information for the specified purposes.
• Legal compliance: We may disclose personal information upon request from competent authorities to comply with legal regulations, legal processes, or our rights.

4. Information retention period

We will store customers’ personal information during the period in which customers use the service and as necessary to fulfill the stated collection purposes. When no longer necessary, we will delete or anonymize customers’ personal information.

5. Information of the entity collecting and managing personal information

If you have any questions or need support regarding the collection and processing of customer-related information, please contact us directly by phone or email using the information below:

STRINGEE JOINT STOCK COMPANY; Business registration number 0107938504, registered on 27-07-2017, issued by the Hanoi Department of Finance.

Address: 19th Floor, Leadvisors Tower, 643 Pham Van Dong Street, Nghia Do Ward, Hanoi City, Vietnam.

Phone: 18006670.

Email: [email protected].

6. Personal data management

Customers have the right to access and edit their personal information by logging into their account on the website or contacting us through the provided contact information.

7. Mechanism for receiving and resolving consumer complaints regarding the misuse of personal information or use beyond the notified scope

When consumers discover that their personal information has been used for the wrong purpose or beyond the notified scope, they may submit a complaint via hotline 18006670 or email [email protected]. Upon receiving such feedback, we will verify the information. If the report is valid, depending on the severity, we will take timely handling measures within 24 hours.

8. Customer information security commitment

• Consumers’ personal information is committed to absolute confidentiality under the personal information protection policy. The collection and use of consumer information will only be carried out with the consumer’s consent, except where otherwise provided by law.
• We do not use, transfer, provide, or disclose consumers’ personal information to any third party without the consumer’s consent.
• In the event that the information storage server is attacked, resulting in the loss of consumers’ personal data, we will be responsible for notifying competent authorities for timely investigation and handling, and notifying affected consumers.
• The management team requires individuals to provide complete relevant personal information such as full name, email, and phone number, and to be responsible for the legality of such information. The management team is not responsible for and will not resolve any complaints related to a consumer’s rights if all personal information initially provided by that consumer is found to be inaccurate.

Thank you sincerely for trusting us as your information service provider partner.