Skip to main content

Legal

Information Privacy Policy

Information and policies that apply when using Cogover's website, products and services.

This Policy explains how we collect, use, store and protect your information. Please read this Policy carefully before providing information or carrying out a transaction.

1. Purposes and scope of information collection

Depending on the function used, we may collect information that you provide, including:

  • Full name;
  • Phone number;
  • Email address;
  • Delivery address or service location;
  • Order, product, service and payment method information;
  • The contents of support requests, feedback or complaints.
  • Other account-related information or information necessary to provide services, if any.

Information is collected for the following purposes:

  • Verifying your identity and contacting you;
  • Receiving, confirming and carrying out transactions;
  • Delivering goods, providing services, processing payments, returns and refunds;
  • Providing support and resolving feedback, requests and complaints;
  • Maintaining platform security and preventing violations;
  • Fulfilling obligations under applicable law.

2. Scope of information use

We only use information to the extent necessary to fulfil the purposes disclosed in this Policy.

Your information will not be sold, exchanged or used for another purpose without your consent, except where required by law or by a competent authority.

3. Information retention period

Information is retained for as long as necessary to carry out transactions, provide goods and services, resolve requests and fulfil statutory retention obligations.

Once the purpose and retention period expire, the information will be deleted, destroyed or anonymized.

4. Organizations and individuals that may access information

Your information may be accessed by:

  • Our authorized personnel;
  • Entities supporting platform operations, data storage, payments, delivery or related service provision;
  • Competent authorities upon a lawful request;

Parties with access may only use the information to the extent necessary and are responsible for maintaining confidentiality in accordance with regulations.

5. Information security measures

We apply appropriate measures to protect information, including:

  • Authorizing and controlling data access;
  • Applying technical measures to prevent unauthorized access, use or disclosure;
  • Backing up data and monitoring and addressing information security risks;
  • Requiring personnel and relevant parties to comply with confidentiality obligations;
  • Applying remedial and notification measures as required when an incident occurs.

6. Viewing and correcting information

You may view and correct information through your account. If you cannot do so yourself, you may submit a request through the phone number or email address published on the platform using the following process:

  1. Provide identifying information and describe the information to be viewed or corrected;
  2. We review and verify the request;
  3. After verification, we make the correction or guide you through the process and notify you of the result.

7. Deleting, destroying or restricting information processing

You may request the deletion or destruction of information you have provided, or restrictions on its processing, by contacting us through the phone number or email address published on the platform.

Processing procedure:

  1. Submit the request and specify the information to be deleted, destroyed or restricted;
  2. We verify your identity and the scope of the request;
  3. We fulfil the request and notify you of the result after verification.

If information must continue to be retained to complete a transaction, resolve a dispute or fulfil a legal obligation, we will explain the reason and restrict its use as appropriate.

8. Receiving and resolving feedback and complaints about information

If you discover that information has been collected, used, disclosed or processed for an improper purpose, you may contact:

STRINGEE JOINT STOCK COMPANY

Address: 17th Floor, VP2 Building - Sun Square Project, 21 Le Duc Tho Street, Tu Liem Ward, Hanoi City, Vietnam

Phone: 024 7305 5868

Email: [email protected]

Processing procedure:

  1. Provide the feedback, relevant information and supporting documents, if any;
  2. We acknowledge receipt within one working day;
  3. We review and verify the matter and apply appropriate remedial measures;
  4. The result is communicated by phone, email or another contact method you provided.

Depending on the case, measures may include correcting or deleting information, restricting processing, preventing unauthorized access and coordinating with competent authorities in accordance with the law.