Standard
Connected sales and call-centre essentials for growing teams.
₹2,399
per user, per month · billed annuallyWhat’s included
- Sales Standard + Service Basic
- 35 objects · 50 fields per object
- 100 workflows
- Inventory & OmniChannel included
Cogover Connect pricing
One platform, four ways to scale. Every Connect plan pairs a tier of the Sales app with a tier of the Service app, so CRM, contact center, workflow and AI ship together.
Professional
Adds outbound auto-dialer and the email channel to your stack.
₹2,599
per user, per month · billed annuallyWhat’s included
- Sales Standard + Service Essential
- Outbound campaigns & auto-dialer
- Email channel with ticketing
- Inventory & OmniChannel included
Recommended
Advanced
Higher limits and premium CRM for scaling operations.
₹3,599
per user, per month · billed annuallyWhat’s included
- Sales Premium + Service Essential
- 80 objects · 100 fields per object
- Unlimited workflows
- 30 GB × users storage
Enterprise
Unlimited scale with video call and eKYC.
Contact us
What’s included
- Sales Enterprise + Service Ultimate
- Unlimited objects & fields
- Video call & video eKYC
- Priority enterprise support
Prices are exclusive of 18% GST. A one-time setup fee of INR 10,000 applies and is waived for teams of 5 users or more.
Feature comparison table
| Feature | Standard | Professional | Advanced | Enterprise |
|---|---|---|---|---|
| Scope of use | ||||
| Bundled Sales (CRM) app | Standard | Standard | Premium | Enterprise |
| Bundled Service (Contact Center) app | Basic | Essential | Essential | Ultimate |
| Custom data objects | 35 | 35 | 80 | Unlimited |
| Custom fields per object | 50 | 50 | 100 | Unlimited |
| Workspace file storage | 10 GB × users | 10 GB × users | 30 GB × users | 30 GB × users |
| Notification emails / day | Unlimited | Unlimited | Unlimited | Unlimited |
| Records per object | Unlimited | Unlimited | Unlimited | Unlimited |
| Workflows | 100 | 100 | Unlimited | Unlimited |
| Workflow runs / month | 400 × users | 400 × users | 4,000 × users | Unlimited |
| Inventory app | Included | Included | Included | Included |
| OmniChannel app | Included | Included | Included | Included |
| Lead Management | ||||
| Lead management and classification | Included | Included | Included | Included |
| Lead assignment and routing | Included | Included | Included | Included |
| Auto-generate leads from web forms | Included | Included | Included | Included |
| Manage tasks and activities related to leads | Included | Included | Included | Included |
| Duplicate data rules configuration | Included | Included | Included | Included |
| Customizable data fields and UI security | Included | Included | Included | Included |
| AI-powered quick search & smart data pasting | Included | Included | Included | Included |
| AI auto-fill data from provided input | Included | Included | Included | Included |
| Customer & Sales Process Management | ||||
| Account and contact management | Included | Included | Included | Included |
| Sales opportunity management | Included | Included | Included | Included |
| Opportunity assignment and routing | Included | Included | Included | Included |
| Customizable sales processes | Included | Included | Included | Included |
| Manage tasks and activities for customers | Included | Included | Included | Included |
| Assign and manage sales teams | Included | Included | Included | Included |
| Create and manage email templates | Included | Included | Included | Included |
| Contracts, Quotes & Orders | ||||
| Contract management | Included | Included | Included | Included |
| Order management | Included | Included | Included | Included |
| Quote management | Included | Included | Included | Included |
| Templates for contracts, quotes, etc. | Included | Included | Included | Included |
| Product and price list management | Included | Included | Included | Included |
| Data, Analytics & Reporting | ||||
| Custom reports and dashboards | Included | Included | Included | Included |
| Charts: column, line, funnel, pie, table, KPI, gauge | Included | Included | Included | Included |
| Unified data on a single platform | Included | Included | Included | Included |
| Process Management & Automation | ||||
| Build automated processes | Included | Included | Included | Included |
| Multi-level approval processes | Included | Included | Included | Included |
| Workflow components (create/update, notify, email, loops, sub-processes) | Included | Included | Included | Included |
| In-workflow approvals and digital signing | Included | Included | Included | Included |
| App Customization & Development | ||||
| Build custom applications | Included | Included | Included | Included |
| Configure state transition rules | Included | Included | Included | Included |
| Unlimited apps customization | Included | Included | Included | Included |
| Customize layout and UI dependencies | Included | Included | Included | Included |
| Record actions and action sequences | Included | Included | Included | Included |
| Field change history tracking | Included | Included | Included | Included |
| Flexible record views: Split, Kanban, Calendar | Included | Included | Included | Included |
| Roles, Permissions & Templates | ||||
| Role and function permission management | Included | Included | Included | Included |
| Granular permissions: user / record / field level | Included | Included | Included | Included |
| Gmail, Outlook & SMTP integration | Included | Included | Included | Included |
| Email & document templates | Included | Included | Included | Included |
| Task lists and reminders | Included | Included | Included | Included |
| Mobile, Marketplace & Integration | ||||
| Cogover Mobile App + real-time notifications | Included | Included | Included | Included |
| Download & publish marketplace apps | Included | Included | Included | Included |
| Integrate any system via Cogover Process | Included | Included | Included | Included |
| Inventory Management | ||||
| Track quantities, locations & product conditions | Included | Included | Included | Included |
| Manage stock in / out | Included | Included | Included | Included |
| Optimize inventory workflows | Included | Included | Included | Included |
| OmniChannel app: WhatsApp, Facebook & Messenger (included in all plans) | ||||
| Omnichannel chat management (WhatsApp & Facebook) | Included | Included | Included | Included |
| Manage Facebook post comments | Included | Included | Included | Included |
| Intelligent conversation routing & assignment | Included | Included | Included | Included |
| Create orders from the conversation interface | Included | Included | Included | Included |
| Conversation tags & message templates | Included | Included | Included | Included |
| Contact Center: Core Call Features | ||||
| Phone number types: tollfree, landline, mobile | Included | Included | Included | Included |
| IVR routing & business hours | Included | Included | Included | Included |
| Voicemail, call recording, after-call work | Included | Included | Included | Included |
| Agent controls: hold, mute, transfer, conference, multi-device | Included | Included | Included | Included |
| Supervisor: monitor, whisper, takeover, barge-in | Included | Included | Included | Included |
| Automatic Call Distribution & skill-based routing | Included | Included | Included | Included |
| VIP queue prioritization | Included | Included | Included | Included |
| Ticketing, Contacts & Knowledge Base | ||||
| Auto-open tickets from calls / voicemail / missed calls | Included | Included | Included | Included |
| Ticket routing, SLA, triggers & automations | Included | Included | Included | Included |
| Contact & company management, merge, import / export | Included | Included | Included | Included |
| Knowledge base: Category › Section › Article | Included | Included | Included | Included |
| Reports, Monitoring & API | ||||
| Call, ACD, agent & ticket reports | Included | Included | Included | Included |
| Real-time monitoring: calls, chat, agents, queues, PBX | Included | Included | Included | Included |
| Contact center mobile app (Android / iOS) | Included | Included | Included | Included |
| Deep API / SDK: web, mobile, backend | Included | Included | Included | Included |
| 24/7 troubleshooting & number-registration support | Included | Included | Included | Included |
| Outbound Campaign & Auto Dialer | ||||
| Campaign, agent & customer management | Not included | Included | Included | Included |
| Manual / Preview / Progressive / Predictive dialer | Not included | Included | Included | Included |
| Autocall with AI-personalized content | Not included | Included | Included | Included |
| Callback scheduling, retry rules, do-not-call lists | Not included | Included | Included | Included |
| Campaign reports: survey, status, calls | Not included | Included | Included | Included |
| Email Channel (Service) | ||||
| Auto-create tickets from inbound email | Not included | Included | Included | Included |
| Rule-based ticket allocation | Not included | Included | Included | Included |
| Multiple inboxes, CC / BCC, attachments, rich text | Not included | Included | Included | Included |
| Personalized auto-reply, email campaigns & templates | Not included | Included | Included | Included |
| OmniChannel channels: Live Chat, Facebook Messenger & WhatsApp Business (included in all plans) | ||||
| Website live chat with routing & ticketing | Included | Included | Included | Included |
| Visitor identification, history & ratings | Included | Included | Included | Included |
| Facebook Messenger & fanpage comment management | Included | Included | Included | Included |
| WhatsApp Business integration | Included | Included | Included | Included |
| Video Call & eKYC (Service Ultimate) | ||||
| Inbound / outbound video calls (web & mobile) | Not included | Not included | Not included | Included |
| Video recording with ACD & ticketing | Not included | Not included | Not included | Included |
| Video eKYC: OCR, face match, fraud detection | Not included | Not included | Not included | Included |
| Screen share, hold, voice-to-video switch | Not included | Not included | Not included | Included |
Scope of use
Bundled Sales (CRM) app
- Standard
- Standard
- Professional
- Standard
- Advanced
- Premium
- Enterprise
- Enterprise
Bundled Service (Contact Center) app
- Standard
- Basic
- Professional
- Essential
- Advanced
- Essential
- Enterprise
- Ultimate
Custom data objects
- Standard
- 35
- Professional
- 35
- Advanced
- 80
- Enterprise
- Unlimited
Custom fields per object
- Standard
- 50
- Professional
- 50
- Advanced
- 100
- Enterprise
- Unlimited
Workspace file storage
- Standard
- 10 GB × users
- Professional
- 10 GB × users
- Advanced
- 30 GB × users
- Enterprise
- 30 GB × users
Notification emails / day
- Standard
- Unlimited
- Professional
- Unlimited
- Advanced
- Unlimited
- Enterprise
- Unlimited
Records per object
- Standard
- Unlimited
- Professional
- Unlimited
- Advanced
- Unlimited
- Enterprise
- Unlimited
Workflows
- Standard
- 100
- Professional
- 100
- Advanced
- Unlimited
- Enterprise
- Unlimited
Workflow runs / month
- Standard
- 400 × users
- Professional
- 400 × users
- Advanced
- 4,000 × users
- Enterprise
- Unlimited
Inventory app
- Standard
- Included
- Professional
- Included
- Advanced
- Included
- Enterprise
- Included
OmniChannel app
- Standard
- Included
- Professional
- Included
- Advanced
- Included
- Enterprise
- Included
Lead Management
Lead management and classificationAvailable plans
StandardProfessionalAdvancedEnterprise
Lead assignment and routingAvailable plans
StandardProfessionalAdvancedEnterprise
Auto-generate leads from web formsAvailable plans
StandardProfessionalAdvancedEnterprise
Manage tasks and activities related to leadsAvailable plans
StandardProfessionalAdvancedEnterprise
Duplicate data rules configurationAvailable plans
StandardProfessionalAdvancedEnterprise
Customizable data fields and UI securityAvailable plans
StandardProfessionalAdvancedEnterprise
AI-powered quick search & smart data pastingAvailable plans
StandardProfessionalAdvancedEnterprise
AI auto-fill data from provided inputAvailable plans
StandardProfessionalAdvancedEnterprise
Customer & Sales Process Management
Account and contact managementAvailable plans
StandardProfessionalAdvancedEnterprise
Sales opportunity managementAvailable plans
StandardProfessionalAdvancedEnterprise
Opportunity assignment and routingAvailable plans
StandardProfessionalAdvancedEnterprise
Customizable sales processesAvailable plans
StandardProfessionalAdvancedEnterprise
Manage tasks and activities for customersAvailable plans
StandardProfessionalAdvancedEnterprise
Assign and manage sales teamsAvailable plans
StandardProfessionalAdvancedEnterprise
Create and manage email templatesAvailable plans
StandardProfessionalAdvancedEnterprise
Contracts, Quotes & Orders
Contract managementAvailable plans
StandardProfessionalAdvancedEnterprise
Order managementAvailable plans
StandardProfessionalAdvancedEnterprise
Quote managementAvailable plans
StandardProfessionalAdvancedEnterprise
Templates for contracts, quotes, etc.Available plans
StandardProfessionalAdvancedEnterprise
Product and price list managementAvailable plans
StandardProfessionalAdvancedEnterprise
Data, Analytics & Reporting
Custom reports and dashboardsAvailable plans
StandardProfessionalAdvancedEnterprise
Charts: column, line, funnel, pie, table, KPI, gaugeAvailable plans
StandardProfessionalAdvancedEnterprise
Unified data on a single platformAvailable plans
StandardProfessionalAdvancedEnterprise
Process Management & Automation
Build automated processesAvailable plans
StandardProfessionalAdvancedEnterprise
Multi-level approval processesAvailable plans
StandardProfessionalAdvancedEnterprise
Workflow components (create/update, notify, email, loops, sub-processes)Available plans
StandardProfessionalAdvancedEnterprise
In-workflow approvals and digital signingAvailable plans
StandardProfessionalAdvancedEnterprise
App Customization & Development
Build custom applicationsAvailable plans
StandardProfessionalAdvancedEnterprise
Configure state transition rulesAvailable plans
StandardProfessionalAdvancedEnterprise
Unlimited apps customizationAvailable plans
StandardProfessionalAdvancedEnterprise
Customize layout and UI dependenciesAvailable plans
StandardProfessionalAdvancedEnterprise
Record actions and action sequencesAvailable plans
StandardProfessionalAdvancedEnterprise
Field change history trackingAvailable plans
StandardProfessionalAdvancedEnterprise
Flexible record views: Split, Kanban, CalendarAvailable plans
StandardProfessionalAdvancedEnterprise
Roles, Permissions & Templates
Role and function permission managementAvailable plans
StandardProfessionalAdvancedEnterprise
Granular permissions: user / record / field levelAvailable plans
StandardProfessionalAdvancedEnterprise
Gmail, Outlook & SMTP integrationAvailable plans
StandardProfessionalAdvancedEnterprise
Email & document templatesAvailable plans
StandardProfessionalAdvancedEnterprise
Task lists and remindersAvailable plans
StandardProfessionalAdvancedEnterprise
Mobile, Marketplace & Integration
Cogover Mobile App + real-time notificationsAvailable plans
StandardProfessionalAdvancedEnterprise
Download & publish marketplace appsAvailable plans
StandardProfessionalAdvancedEnterprise
Integrate any system via Cogover ProcessAvailable plans
StandardProfessionalAdvancedEnterprise
Inventory Management
Track quantities, locations & product conditionsAvailable plans
StandardProfessionalAdvancedEnterprise
Manage stock in / outAvailable plans
StandardProfessionalAdvancedEnterprise
Optimize inventory workflowsAvailable plans
StandardProfessionalAdvancedEnterprise
OmniChannel app: WhatsApp, Facebook & Messenger (included in all plans)
Omnichannel chat management (WhatsApp & Facebook)Available plans
StandardProfessionalAdvancedEnterprise
Manage Facebook post commentsAvailable plans
StandardProfessionalAdvancedEnterprise
Intelligent conversation routing & assignmentAvailable plans
StandardProfessionalAdvancedEnterprise
Create orders from the conversation interfaceAvailable plans
StandardProfessionalAdvancedEnterprise
Conversation tags & message templatesAvailable plans
StandardProfessionalAdvancedEnterprise
Contact Center: Core Call Features
Phone number types: tollfree, landline, mobileAvailable plans
StandardProfessionalAdvancedEnterprise
IVR routing & business hoursAvailable plans
StandardProfessionalAdvancedEnterprise
Voicemail, call recording, after-call workAvailable plans
StandardProfessionalAdvancedEnterprise
Agent controls: hold, mute, transfer, conference, multi-deviceAvailable plans
StandardProfessionalAdvancedEnterprise
Supervisor: monitor, whisper, takeover, barge-inAvailable plans
StandardProfessionalAdvancedEnterprise
Automatic Call Distribution & skill-based routingAvailable plans
StandardProfessionalAdvancedEnterprise
VIP queue prioritizationAvailable plans
StandardProfessionalAdvancedEnterprise
Ticketing, Contacts & Knowledge Base
Auto-open tickets from calls / voicemail / missed callsAvailable plans
StandardProfessionalAdvancedEnterprise
Ticket routing, SLA, triggers & automationsAvailable plans
StandardProfessionalAdvancedEnterprise
Contact & company management, merge, import / exportAvailable plans
StandardProfessionalAdvancedEnterprise
Knowledge base: Category › Section › ArticleAvailable plans
StandardProfessionalAdvancedEnterprise
Reports, Monitoring & API
Call, ACD, agent & ticket reportsAvailable plans
StandardProfessionalAdvancedEnterprise
Real-time monitoring: calls, chat, agents, queues, PBXAvailable plans
StandardProfessionalAdvancedEnterprise
Contact center mobile app (Android / iOS)Available plans
StandardProfessionalAdvancedEnterprise
Deep API / SDK: web, mobile, backendAvailable plans
StandardProfessionalAdvancedEnterprise
24/7 troubleshooting & number-registration supportAvailable plans
StandardProfessionalAdvancedEnterprise
Outbound Campaign & Auto Dialer
Campaign, agent & customer managementAvailable plans
ProfessionalAdvancedEnterprise
Manual / Preview / Progressive / Predictive dialerAvailable plans
ProfessionalAdvancedEnterprise
Autocall with AI-personalized contentAvailable plans
ProfessionalAdvancedEnterprise
Callback scheduling, retry rules, do-not-call listsAvailable plans
ProfessionalAdvancedEnterprise
Campaign reports: survey, status, callsAvailable plans
ProfessionalAdvancedEnterprise
Email Channel (Service)
Auto-create tickets from inbound emailAvailable plans
ProfessionalAdvancedEnterprise
Rule-based ticket allocationAvailable plans
ProfessionalAdvancedEnterprise
Multiple inboxes, CC / BCC, attachments, rich textAvailable plans
ProfessionalAdvancedEnterprise
Personalized auto-reply, email campaigns & templatesAvailable plans
ProfessionalAdvancedEnterprise
OmniChannel channels: Live Chat, Facebook Messenger & WhatsApp Business (included in all plans)
Website live chat with routing & ticketingAvailable plans
StandardProfessionalAdvancedEnterprise
Visitor identification, history & ratingsAvailable plans
StandardProfessionalAdvancedEnterprise
Facebook Messenger & fanpage comment managementAvailable plans
StandardProfessionalAdvancedEnterprise
WhatsApp Business integrationAvailable plans
StandardProfessionalAdvancedEnterprise
Video Call & eKYC (Service Ultimate)
Inbound / outbound video calls (web & mobile)Available plans
Enterprise
Video recording with ACD & ticketingAvailable plans
Enterprise
Video eKYC: OCR, face match, fraud detectionAvailable plans
Enterprise
Screen share, hold, voice-to-video switchAvailable plans
Enterprise
Frequently asked questions
Is the pricing monthly or yearly?
The prices shown are listed per user, per month. Customers can choose either monthly billing or annual billing. Annual billing is usually more cost-effective and comes with better pricing.
Does the price include GST?
No. All prices shown are exclusive of 18% GST.
What is the difference between Cogover Sales, Cogover Service and Cogover Connect?
Cogover Sales is designed for sales teams: CRM, customers, leads, sales opportunities, quotations, contracts and business workflows. Cogover Service is designed for customer support teams: contact center, ticketing, call center, email, live chat and video call. Cogover Connect combines both in one bundle, so a business manages sales and customer service on a single platform.
When should a business choose Cogover Connect instead of buying Sales or Service separately?
Cogover Connect is the best choice when a business wants to manage the full customer journey in one place, from CRM, leads and sales opportunities to ticketing, call center and omni-channel customer support.
Is OmniChannel included in all plans?
For Cogover Sales and Cogover Connect, the OmniChannel app is included across all plans. For Cogover Service, advanced omni-channel features such as live chat, Facebook Messenger and WhatsApp Business are available in the Ultimate plan.
What are custom objects and custom fields?
A custom object is a type of business data a company creates based on its own operating model, for example projects, contracts, assets, internal requests or special customer records. A custom field is a specific data field inside an object, for example expiry date, status, owner, contract value, priority level or assigned team member.
Is there any setup or implementation fee?
For Cogover Sales and Cogover Connect there is a one-time setup or initialization fee of INR 10,000, waived when the customer subscribes for 5 users or more. For Cogover Service there is no setup fee according to the pricing table.
Can customers upgrade to a higher plan later?
Yes. Customers can start with the plan that matches their current needs and upgrade later as their team grows, usage increases, or they need higher limits and more advanced features.
Find the right plan for your business
Share your user count, applications, workflows and integration needs so Cogover can recommend a suitable plan.