Service Provision, Termination and Refund Policy

This Policy governs the provision, use, termination and refund of CRM, HRM and Process services purchased and used on our platform.

1. Service term, compatible devices and number of devices

The service term is agreed by the parties and specified in the Service Agreement.

The service may be used on computers, phones, tablets or other compatible electronic devices with an Internet connection.

Requirements for operating systems, browsers, supporting software and the number of devices that may be used concurrently, if any, will be disclosed for each service.

2. How to use the service and its main features

You select a CRM, HRM or Process service, review the information and make payment according to the instructions on the platform.

After the transaction is confirmed, you log in to your account to use the features included in the purchased service package.

The content, main features, scope of use and instructions are described for each service before you confirm your order.

3. Restrictions during use

Use of the service may depend on your account, device, Internet connection, service term and disclosed technical conditions.

You must not unlawfully share accounts or access rights, or copy or distribute content and data provided on the platform.

Any other restrictions will be disclosed for each service before you confirm your order.

4. Cases of service termination

The service may be terminated in the following cases:

• The service term expires or the service package has been fully used;
• The parties agree to terminate the service;
• You submit a service termination request;
• You violate the terms of use or applicable law;
• We are unable to continue providing the service;
• A competent authority requires termination or a force majeure event occurs.

When the service terminates, your access rights or related service package will end. Outstanding fees, rights and obligations will be handled under this Policy and the conditions disclosed for each service.

5. Effective time of termination and payment of service fees

When the Customer requests termination, termination takes effect when the Provider confirms it or at another time agreed by the parties.

The Customer is responsible for fully paying fees arising from services provided or used up to the effective termination time.

Any paid but unused fees will be handled in accordance with the Service Agreement.

6. Procedure for receiving a service termination request

Step 1: Submit the request through the published phone number, email address or contact method and provide the account and transaction information and the request details.

Step 2: We acknowledge receipt within one working day and request additional information if necessary.

Step 3: We review the request and notify you of the termination time, fees payable and any refundable amount.

7. Refund method

You may be considered for a refund in the following cases:

• You paid for a service package that was not provided;
• The service provided does not match the confirmed service package;
• The service cannot continue due to an error on our side;
• Another case applies under the conditions of a particular service or under applicable law.

The refund will be issued through the original payment method where possible, by bank transfer or through another method agreed by both parties.

The estimated refund time is within seven working days after the request is confirmed as eligible.

Services already provided or used are non-refundable unless otherwise agreed by the parties or required by law.