Warranty and Return Policy

1. Warranty policy

Cogover commits to providing services according to the features and scope of the service package registered by the customer.

During use, if a technical error from Cogover’s system affects service usage, customers may contact the support department for inspection and resolution.

Support information:

• Phone: 18006670
• Email: [email protected]

2. Refund policy

Customers may submit a refund request in the following cases:

• The service cannot be activated or used due to an error on Cogover’s side.

The refund request must be submitted within 07 days from the payment date or service activation date.

3. Cases where refunds do not apply

Cogover does not provide refunds in the following cases:

• The customer has used the service and the service operates as committed.
• The customer provides inaccurate information, resulting in inability to use the service.
• The customer violates Cogover’s Terms of Use.

4. Processing time

Warranty or refund requests will be received and responded to by Cogover within 03 working days. If a refund is approved, the refund, if any, will be processed within 07-15 working days using the original payment method or another method agreed by both parties.