General Transaction Terms

By using the e-commerce platform or carrying out a transaction, you confirm that you have read, understood and agreed to comply with the transaction terms published below.

1. Our rights and obligations

1.1. We have the right to:

• Issue, publish and implement operating conditions, transaction terms, service standards and platform usage procedures.
• Determine goods, services, prices and promotional programs in accordance with the law.
• Collect fees, if any, in accordance with the published Pricing Policy.
• Request that you provide information necessary to carry out a transaction.
• Suspend, terminate or restrict an account or platform access when a violation occurs.
• Apply necessary measures to ensure platform security and prevent violations of the law.

1.2. We have the obligation to:

• Provide complete and accurate information about goods, services, prices and promotional programs, if any.
• Ensure the quality of goods and services and carry out provision, delivery, warranty, returns and refunds in accordance with the published policies.
• Keep the platform safe and stable and protect your information and data.
• Receive and resolve feedback, requests and complaints.
• Not provide prohibited goods or services, counterfeit goods, goods infringing intellectual property rights, or any goods or services that violate the law.
• Fulfil financial obligations to the State and coordinate with and provide information to competent authorities upon request.

2. Your rights and obligations

2.1. You have the right to:

• Have your rights protected in accordance with consumer protection laws.
• Receive complete and accurate information about goods, services and the provider.
• Select suitable goods, services, payment methods and delivery methods.
• Review information before confirming a transaction.
• Have your information and data protected and have feedback, requests and complaints resolved in accordance with regulations.

2.2. You have the obligation to:

• Provide necessary, complete and accurate information.
• Make full and timely payment using the selected method.
• Comply with the law and the published operating conditions and transaction terms.
• Not use the platform to commit any unlawful act.

3. Applicable policies

The following policies form an integral part of these General Transaction Terms:

• Information Privacy Policy
• Complaint Handling Policy
• Pricing Policy
• Payment Policy
• Service Provision, Termination and Refund Policy
• Service Provision Conditions and Restrictions Policy