Policy on Service Provision Methods, Service Termination and Refunds

This policy governs the provision, use, termination and refund of CRM, HRM and Process services purchased and used on our platform.

1. Service term, compatible devices and number of devices

The service term is agreed by the parties and specified in the Service Agreement.

The service may be used on computers, phones, tablets or other compatible electronic devices with an Internet connection.

Requirements for operating systems, browsers, supporting software and the number of devices that may be used concurrently, if any, will be disclosed for each service.

2. How to use the service and its main features

You select a CRM, HRM or Process service, review the information and make payment according to the instructions on the platform.

After the transaction is confirmed, you log in to your account to use the features included in the purchased service package.

The content, main features, scope of use and instructions are described for each service before you confirm your order.

3. Restrictions during use

Use of the service may depend on your account, device, Internet connection, service term and disclosed technical conditions.

You must not unlawfully share accounts or access rights, or copy or distribute content and data provided on the platform.

Any other restrictions will be disclosed for each service before you confirm your order.

4. Cases of service termination

The service may be terminated in the following cases:

• The service term expires or the service package has been fully used;
• The parties agree to terminate the service;
• You submit a request to terminate the service;
• You violate the terms of use or applicable law;
• We are unable to continue providing the service;
• A competent authority requests termination or a force majeure event occurs.

When the service is terminated, your access or related service package will end. Remaining fees, benefits and obligations will be handled under this policy and the conditions disclosed for each service.

5. Effective time of termination and payment of service fees

If the customer requests service termination, the termination takes effect when the provider confirms it or at another time agreed by the parties.

The customer is responsible for paying all fees incurred for services provided or used up to the termination time.

Any fees paid for unused services, if applicable, will be handled under the Service Agreement.

6. Process for receiving service termination requests

Step 1: You submit a request through the published phone number, email address or other contact method and provide the account and transaction information together with the request details.

Step 2: We acknowledge receipt within 01 working day and request additional information if necessary.

Step 3: We review the request and notify you of the termination time, the fees payable and any refundable amount.

7. Refund methods

You may be considered for a refund in the following cases:

• You have paid but the service package is not provided;
• The service provided does not match the confirmed service package;
• The service cannot continue to be provided due to an error on our side;
• Other cases under the conditions of each service or applicable law.

Refunds will be made through the original payment method where possible, by bank transfer or another method agreed by the parties.

The expected refund period is within 07 working days after the request is confirmed as eligible for a refund.

Services already provided or used are non-refundable unless otherwise agreed by the parties or required by law.